IT support services to fit your business
The services we offer range from fully outsourced IT support to telephone and remote 2nd line support for your existing IT team, or anything in between.
Today’s IT equipment can be very complex and often demands a high level of skill and knowledge when things go wrong. To that end, we have access to all the necessary skill sets to ensure you receive a level of support second to none. Whatever your business needs you can have complete peace of mind knowing that a trusted supplier is ensuring that your systems are available and recoverable at all times.
In addition to our support and consultancy services, we provide outsourcing services to numerous clients. We take the management of your IT infrastructure in-house which, through our experience, can reduce businesses costs considerably whilst provided significant benefits to the organisation – let the experts handle IT while you focus on developing and growing your business.
smart technology, quicker response,
less downtime
With Consilium’s remote access technology, support engineers can be working to resolve your issues within minutes getting your users back up and running. Furthermore with the monitoring tools we deploy many issues can be solved before users are even affected.
But if we can’t fix it remotely (e.g. hardware issues), we have a central Glasgow IT Support team and a roaming team supporting customers throughout Scotland and beyond who can help.
outsourcing
Your core business is the most important area that you concentrate on, and in times where the IT arena is becoming ever more complicated having to also run your own in-house IT service can drain your resources…
2nd level support
For many organisations who already have an IT presence, it is good to know that you can have a trusted organisation to help when your own team come up against an issue that they just can’t resolve…
Plan your monthly IT support costs
You simply pay an agreed fixed monthly fee and our flexible engagement means you can opt for a fully outsourced solution service or simply contract us to assume responsibility for specific applications or service areas that you consider critical to your business. Unlike ‘pay as you go’ support there will be no costly support incidents resulting in unexpected charges that you haven’t budgeted for.
We deliver IT Services often beating our own exacting Service Level Agreements (SLA’s), and our competitive rates enable you to accurately predict the future cost and quality of service delivery.
To discuss how we can reduce the time, effort and cost of managing your key IT services, whilst helping to raise
service standards please contact us. We have been supporting many of our clients for over 13 years and we understand that no two clients have the same needs.
it support edinburgh
Providing IT support in Glasgow to customers has been our core business since 1998, and we still provide support to a large number of Glasgow based companies. The services we offer ranges from…