4 benefits to outsourcing your IT support

Share this

Whether you’re a small up and coming business or a multi-office company, it can be tempting to hire your IT services internally, giving you in-house support as and when you need it. While this may have been the best method ten years ago, with the evolution of technology, from cloud services to virtual workplaces, you’ll soon find internal IT struggling to keep up. That’s where outsourced IT support comes in – providing all the benefits of internal staffing with added value.

Here are just a few reasons why outsourced IT support is the right fit for your business:

1. Access to a team of experts

When you choose to outsource your IT processes and support, whether it’s management of your full services or just emergency support, you get access to a whole team of experts, who are knowledgeable in various areas and intricacies of IT.

Unlike internal IT, this versatility means that you can gain support for a variety of different tasks or queries, all from one source.

2. Precautionary support, not reactionary

Due to the nature of internal IT, it’s often a fact that any support during emergencies or glitches in the system are caught after they’ve done damage. With the amount of IT required in the average company, reactionary support is the norm. It’s likely that you already outsource some aspects of your IT system, whether it’s your server management or data security.

Increasing that support to include both the systems and their management can allow for more precautionary support, ensuring your downtime is reduced and everything is kept running.

3. Support when you need it

Every business goes through peaks and troughs. Whether it’s the consumer holiday-based buying habits, or clients waiting for the next tax year, every service you use is likely to have times when it’s in hot demand and times when things are quieter. By choosing to outsource your IT support, you can ensure that busier periods can have more coverage and quieter times aren’t costing you the same salary for less work volume.

This not only means your money is better spent, it also enables a more flexible schedule of support and maintenance based on current requirements, rather than just constant maintenance.

4. Better customer service

When you work with an outsourced IT support company, you’re not just outsourcing the management of your systems to knowledgeable and experienced professionals; you’re also becoming a customer of the IT company you’re working with. As such, compared to internal IT which is likely to have set contracts and requirements, your IT support will go above and beyond, to show you just how much you’re valued as a customer to their business.

From great value contracts to efficient and inspired management, choosing to outsource your IT makes you the customer – which puts you in charge of your systems in a way you can’t achieve with internal support.

If you’re looking for a professional, personable and above all experienced company to manage your IT for you, look no further. At Consilium UK, we can do it all – from security to system management, data to cloud services. Contact us today to find out more about how our IT Support can benefit you.


Posted in ,
Scroll to Top