looking for it support in glasgow?
Consilium provide IT support nationwide to a variety of organisations from SME clients to large enterprises. As we are based in the central belt of Scotland we can offer a responsive onsite services to clients in Glasgow, Edinburgh and surrounding areas.
Our team of helpdesk technicians are skilled in all areas of networking from cloud technologies through to security and mobile solutions. As a Microsoft Gold Partner, VMware Enterprise Partner, Symantec Gold Partner & Citrix Silver partner not only do we have a team of highly skilled and accredited IT professionals but also the ability to escalate IT support issues to the support teams within the vendors themselves.
Looking after your own IT is expensive and time consuming. Many organisations employ a larger IT team than they should, where it would be cheaper to outsource. Often companies’ have no internet IT person and rely on the office manager of financial director to solve IT issues. It’s a foolhardy approach as IT problems don’t get solved properly and people get taken away from the job they should be concentrating on.
With a local company such as Consilium looking after your IT systems you can concentrate on your own business whilst we keep your IT working in the background.
smart technology, quicker response,
Consilium leverage some of the smartest technologies available to offer quick and effective IT management. We use bespoke IT inventory software to keep track of your IT assets whilst monitoring them to detect any faults before they impact users.
When there are issues calls can be easily logged via email or the internet in to our ITIL compliant helpdesk software giving you a place where you can monitor
the progress on calls or simply just to check when calls are opened or closed. When access is required we provide a secure remote access solution to allow us on to your PC, providing you provide the necessary authority for us to do so. Finally, if all else fails one our technicians will go onsite to solve the problem in person.
plan your monthly it support costs
Consilium’s preferred approach is to agree a simply fixed monthly cost for IT support. This can include telephone, remote and onsite support in addition to infrastructure, comms and cloud based services.
We understand that some clients seldom require assistance and in those instances we can offer more bespoke offerings including a retainer for an SLA combined with pay as you go charges for calls. Please contact us today to see how we could help your business.