An application is down, your IT team are
overloaded, who can they call?
For many organisations who already have an IT presence, it is good to know that you can have a trusted organisation to help when your own team come up against an issue that they just can’t resolve.
As a Microsoft & Symantec Gold Partner, VMware Enterprise Partner and Citrix Silver Partner we have the skills and resources to help where issues cannot be resolved internally. Consilium have supported hundreds of clients over 13 years and have a wealth of experience solving complex IT issues, not only on products for which we are a partner but on a myriad of combinations of products & technologies where we have experience.
Consilium can provide telephone, remote and on-site support with SLA’s as low two hours for business critical systems. Our helpdesk is built to ITIL guidelines facilitating online call logging and system reporting.
Our contracts are based on a fixed price removing the uncertainty over pay as you go pricing. Our ethos is based on partnership and to that end we work hand in hand with you to ensure that your IT team feel involved in the process learning the resolution to issues in order that they don’t re-occur.
Outsourcing
Your core business is the most important area that you concentrate on, and in times where the IT arena is becoming ever more complicated having to also run your own in-house IT service can drain your resources.
it support glasgow
In addition to our Edinburgh IT support and consultancy services, we provide outsourcing services to numerous clients in Glasgow, Edinburgh, Dundee, and Aberdeen – in fact our staff cover the majority of Scotland.