Consilium’s Support Solutions are your most dependable resource to keep your IT systems running; ensuring business continuity for your users. Whether you require proactive maintenance, break fix or full outsourcing Consilium have a solution that fits.
Consilium’s staff of professional IT consultants and technicians, are qualified to the highest standards, providing the technical expertise your business needs. Combined with our vendor accreditations from industry-leading companies, Consilium can provide your business with end-to-end support and a single point of contact.
Our Support Solutions focus on regular system healtch checks, preventing problems before they affect users. Our remote management software, allows us to to control desktops and servers from a central location improving SLA's and fix times. This software is also able to traverse any firewalls you may have in place.
With our vendor relationshsips and onsite/remote support capabilities Consilium can deliver the support your company requires to meet its critical business SLAs.
Benefits include:
- One Stop Helpdesk — One telphone number is all that is required
- Efficient — Consilium use technology to help clients. With the latest industry tools, centrally managed processes, and easy to access technical expertise the headache of IT support is reduced allowing you to focus on your core business.
- Cost Effective — Consilium provides fixed price support programs that include unlimited remote and/or onsite support providing a completely predictable cost model – No Surprises.
- Online — Consilium’s web based support engine allows you real time access to your detailed information on both your call history and the status of any active calls you may have.
Consilium Support Solutions include: